Auvi-Q Return and Reimbursement Process

Sanofi has established a process to refund out-of-pocket expenses resulting from their recall of Auvi-Q epinephrine auto-injectors. Please follow these instructions reprinted from their website to ensure you receive timely and complete compensation:

Please return ALL Auvi‑Q devices. Sanofi US will reimburse patients for the out‑of‑pocket costs (the price you pay at the pharmacy) incurred to replace their unexpired Auvi‑Q devices with a replacement epinephrine auto‑injector. In addition, if you purchased Auvi‑Q devices at a cost that exceeds the cost of your replacement devices, Sanofi will compensate you for the difference, with proof of original and replacement product purchases.

Below are the steps you should follow.

  1. Contact Your Healthcare Provider to Get a Prescription for a Replacement Device
    You should immediately contact your healthcare provider for a prescription for an alternate epinephrine auto‑injector. Keep the pharmacy receipt that details your out‑of‑pocket expense (the price you paid the pharmacy) for your new device.
  2. Call to Arrange for Auvi‑Q Return
    Call 877‑319‑8963 or 866‑726‑6340 to arrange for a return packet to be shipped to you. In approximately five days you will receive a prepaid mailing envelope, which will include a return form and a prepaid mailing label.
  3. Return All of Your Auvi‑Q Devices
    Please return ALL Auvi‑Q devices. Sanofi US will reimburse patients for the out‑of‑pocket costs (the price you pay at the pharmacy) incurred to replace their unexpired Auvi‑Q devices with a replacement epinephrine auto‑injector. In addition, if you purchased Auvi‑Q devices at a cost that exceeds the cost of your replacement devices, Sanofi will compensate you for the difference, with proof of original and replacement product purchases.

Attach the prepaid return mailing label to the outside of the return envelope and put the package in the mail with your Auvi‑Q devices and proofs of purchase. The prepaid shipping label is pre‑addressed to Sanofi’s recall processor.

Once your devices have been placed in the mail, please allow 30 days for processing and to receive your check.

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1 COMMENT

  1. As a parent of 3 children with multiple life threatening food allergies we unfortunately, have had to use both types of Epipens. I can say from experience that Auvi-Q would be my choice (and my children’s choice) if it was proven effective. The Auvi-Q not only takes any guesswork out of it’s use, but a child could easily use it appropriately. Also, because my children have experienced injection of both types of Epipen we know that the Auvi-Q hurts far less than the standard Epipen. In addition it’s smaller and much easier for my children to carry Independently as thier school is not peanut or nut free. We are hoping that Auvi-Q will figure out it’s issues and return the product to the Market as soon as possible.

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